Facility type

Individual clinics

The clinic day is one path: a marketing lead becomes an appointment, a consultation fee, an order, an invoice, then the sessions that follow.

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01
The problem

Where the day breaks

A patient often arrives from a marketing campaign. The name is written as a lead in one place, as an appointment in another, and as a payment at the cashier. The consultation fee is collected with no link to the visit. When the clinician requests a service, finance types a new invoice. The sessions are promised by mouth, then forgotten until the patient calls.

02
The idea

What we actually install

The idea is one operating sequence. A marketing lead becomes an appointment. At arrival the consultation fee may be collected. The clinician documents the visit and requests the services that the patient needs. Those requests become invoices. When the patient pays, the remaining sessions are scheduled from that payment, not from a paper in a pocket.

03
How it is implemented

The operating sequence

Implementation follows that sequence, not a hospital edition scaled down. CRM holds the lead until a booking exists. Appointments carry the context to reception. The visit produces the orders. Billing does not invent a line that the clinician did not request. Sessions are dates on the same path.

  1. A marketing lead remains a CRM request until a booking is completed.
  2. The appointment opens waiting. Reception may collect the consultation fee. It does not see the examination.
  3. The clinician documents the visit and requests the services or sessions the patient needs.
  4. Invoices are built on those requests. Finance does not retype the item.
  5. Payment confirms the remaining sessions on the same path. Follow-up does not open the medical record.
04
What we do not promise

A boundary we keep

We do not promise that a clinic already running on another system will have every record moved in the first week. We do commit that the transfer is complete in the second week, and that daily work then runs on the new system, not on the previous one.

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