2:10 and she is counting the cash. The card machine has its own slip, the notes are in the drawer, and the gap is 40 riyals. The first theory in the room is usually wrong: someone took it. On most days the gap is a payment that was only half written. The patient paid, the terminal dropped the transaction, and the visit in the system still says “awaiting payment”.
Collection follows the service, not memory
If the visit recorded a service, the invoice has to come from that service. Not from a number finance remembers because reception sent it on WhatsApp. The amount, the method, and the approval number sit on the same visit. When the drawer is short, the search is an open visit, not a person.
Elite Care ties the service to the invoice on the same day. Closing is not a spreadsheet sent at 11 at night. Closing is a list: visits that finished and were not collected, and card payments with no approval number back. A small gap is caught before the employee leaves, not on the weekly count.
If the gap is large, the access for that is finance. Reception does not edit a closed invoice so the numbers “look right”. A change needs a reason, and the reason stays.
