She is sure she paid for six. Reception can find a package invoice and cannot find a counter. The nurse says “this is the fourth” because she remembers the face. The notebook in the second drawer says third. Three versions of one visit, and the argument happens in front of other people.
The balance drops with attendance
The package is the first invoice. Each later attendance consumes one session from the balance, and it is tied to a real appointment. If she is late or cancels, the balance does not drop. If she attends, it drops by one, and reception can see what is left before asking whether she is paying today.
Elite Care keeps the remainder on the same person and the same package, not on a page that travels between branches if she continues at the other site. The second branch sees what is left when booking access allows it, without selling the session again.
Someone who sells a new package while two sessions remain usually did not see the number. If the number is not in front of them at booking, the extra sale happens, and the apology costs more than the session.
